Healthcare Logic is a software-as-a-service startup building data analytics reporting software for hospital administrators and clinicians to better manage surgical sessions, demand activity, emergency department admissions, and patient flow. I helped the small company improve the user experience and visual design of their flagship platform SystemView through concept ideation, organising design patterns, and user research.
Before I came onboard, the team were relying on agencies for most of their design work, which resulted in a fragmented user experience and style. I used this as an opportunity to conduct an expert review of the platform, assessing it through the lens of common design heuristics. The review allowed me to compile my own list of jobs to be done to improve the design, including minor interface touchups and fixes.
The most noteworthy issue I found was the lack of support for touch devices, which stakeholders revealed to me was something they planned to address. As hospital administrators need to access patient level data whenever and wherever they are, the platform needed to be accessible on mobile and tablet devices.
I conducted a series of moderated usability tests on the UAT environment platform to highlight issues and potentially find opportunities for the mobile and touch responsive version before the application went live. I tested the platform with five real users from non-clinical backgrounds at Gold Coast University Hospital.
Our tests were 1:1 contextual interviews with users in meeting rooms around the hospital. I collected qualitative verbatim feedback and quantitative data through a single ease question after each task and the system usability scale on completion of the test.
SystemView scored 75.5 on the system usability scale, placing it in the above average category (68-80). Below are results of the single ease question for all six user tasks. Read the full UAT usability testing report.
In order to maintain design consistency and standards in SystemView, I created a user interface and design pattern styleguide. The document outlined the philosophy behind the visual styles, how interactive elements should be used, and rules around the formatting and display of charts and data visualisations. Download it here.
Informed by our research, the polished mobile mockups I designed allow users to quickly and remotely access the clinical data they need, monitor changes in data, share and discuss charts with colleagues, and drill down to information at a patient level.